This policy explains when amounts are returned to you and how.
Raising a claim
If you believe calls were not delivered as booked, raise a claim against the order from your client panel. Describe the issue, state the number of calls concerned, and attach evidence where you have it.
Review
Our team reviews every claim and will approve it, reject it, or ask for more information. Where a claim is approved, an approved amount is recorded against it.
How refunds are paid
An approved refund is issued either as Red Coins credited back to your wallet, or as a USDT payout recorded with its transaction hash. The method is confirmed when the refund is created.
Cancellations
Where an order is cancelled, any amount eligible for reversal is returned to your Red Coin wallet and recorded against the order.
What is not refundable
Calls already delivered in line with the booking are not refundable.
This text is a starting point. Have it reviewed by your own legal adviser before the site goes live.